Privacy Policy
Thank you for visiting SARANGHAE!
Our mission is to bring you the best K-Beauty products and offer you an excellent shopping experience. To achieve this, we show you entertaining content and collect data (which we only use when we have an appropriate legal basis to do so). Please read on to understand what information we collect, how we use it, and what choices you have.
SECTION 1 - HOW DO WE COLLECT INFORMATION?
When you visit SARANGHAE.es , we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone, and some cookies installed on your device. Additionally, as you browse SARANGHAE.es , we collect information about the pages or products you view, the web pages or search terms that referred you to our site, and how you interact with our site.
1.1 Technical Information
Device information
Device information includes the device type, operating system, settings, unique device identifiers, and crash data that helps us understand when something isn't working. The amount of information we collect depends on the type of device and its settings. For example, the information available varies depending on whether you use a Mac, PC, iPhone, or Android phone. For more details about the information your device provides to us, please review the privacy policies of your device manufacturer or software provider.
Cookies
"Cookies" are files stored on your device or computer, usually containing an anonymous unique identifier. We use cookies to, for example, save your language preferences or settings so that we do not have to reset them every time we visit a site.
Below is a list of cookies that we use. We have provided these for you so you can decide whether you wish to opt out of using them.
_session_id : Unique, sessional token. Allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit : No data stored, lasts 30 minutes after the last visit, used internally by our provider to record the number of visits.
_shopify_uniq : No data held, expires next day at midnight (relative to the visitor), Counts store visits by a single customer.
Cart : Unique token, storing information about the contents of your cart for 2 weeks.
secure_session_id : Unique token, session.
storefront_digest : Unique, permanent token. If the storefront has a password, this is used to determine if the visitor has access.
Social Plugins
When you visit pages on our website that contain a Facebook, Google+, Twitter or Pinterest plugin (marked with the provider's logo), your browser establishes a direct connection to the servers of these providers. The content of the plugin is transferred directly to your browser from the page of origin and integrated into our website. This enables the provider to know that you have visited our site. If you are logged in to their platform, they can associate your visit with your profile.
If you do not want the provider to collect data about you, you must log out before visiting our website. Even when you are logged out, providers may collect data anonymously and place cookies.
Please consult the privacy policies of these providers:
Facebook Ireland Ltd. or Facebook Inc .: https://www.facebook.com/policy.php
Google Inc .: https://policies.google.com/privacy
Twitter Inc .: https://twitter.com/en/privacy
Pinterest : https://policy.pinterest.com/en/privacy-policy
Web Beacons, Tags and Pixels
Web beacons are electronic files used to collect information about how you browse our site. These tiny graphics, known as "Internet tags" or "clear GIFs," are included on web pages and in emails. They are used in conjunction with cookies for a variety of purposes, including counting visits to our site, analyzing how users navigate our site, counting content views, and serving you online advertising on and off our service.
Tracking URLs
In some of our email communications, we use tracking URLs that are linked to content on our pages. If you click on one of these URLs, you will pass through a separate web server before reaching the destination page on our site. We track this click data to understand interest in certain topics and measure the effectiveness of our customer communications. If you do not wish to be tracked in this way, please avoid clicking on text or graphic links in the emails you receive.
1.2 Personal Information
If you register for an account, subscribe to our newsletter, or make a purchase on the site, we collect certain personal data, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this data as "order information." If you purchase something for someone else, we also collect their shipping and contact information.
Follow-up
Please note that we do not alter our data collection practices if we receive a “Do Not Track” signal from your browser.
SECTION 2 - HOW DO WE USE INFORMATION?
We use the information we collect to provide you with the best possible service. The order data we collect is generally used to process any orders placed through the site (including managing your payments, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this data to:
Identify you when you use the site and process your transactions.
Communicate with you, review orders for risk or fraud.
Send information or advertising about our products or services according to your preferences.
Send you updates and newsletters by email.
Device data is used to help detect fraud risks and to improve and optimize our site (for example, by analyzing how customers interact with our site).
SECTION 3 - DATA STORAGE AND DISCLOSURE
When you place an order through the website, we will retain your order information for our records unless you ask us to delete this information.
We may disclose your personal information if we are legally required to do so or if you have violated our terms of use.
SECTION 4 - MONITORING
Please note that we do not alter our data collection and use methods on the Website if we receive a "Do Not Track" signal from your browser.
SECTION 5 – THIRD PARTIES
Our business is hosted by Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.
Your information is stored in Shopify databases and the general Shopify application on a secure server behind a firewall. For more details on Shopify's privacy policies, visit https://www.shopify.com/legal/privacy .
We employ third parties and individuals to perform services on our behalf (for example, software maintenance, ad serving technologies, email service providers, delivery services, database management, web analytics, payment processing, and other services). These third parties have access to your information to perform these tasks on our behalf, and we expressly prohibit them from using or disclosing your information for other purposes except as legally required. We may allow our service providers to use aggregated, non-personally identifiable information or anonymized data for other purposes.
In general, the service providers we use will only collect, use and disclose your information to the extent necessary to perform the services we have engaged them to provide.
Certain third-party service providers, such as payment gateways and other transaction processors, have their own privacy policies in respect to the information we are required to share with them for your purchase-related transactions.
We recommend that you read the privacy policies of these providers so that you can understand how they handle your personal data.
Specifically, please note that certain providers are located in other jurisdictions or have facilities in a different jurisdiction than either you or us. If you choose to proceed with a transaction that involves the services of a third party, then your information may become subject to the laws of the jurisdiction in which that provider or its facilities are located.
For example, if you are located in Spain and your transaction is processed by a payment gateway in the United States , your personal information may be disclosed pursuant to U.S. law, including the Patriot Act .
When you leave our website or are redirected to a third-party website or application, you will no longer be subject to this privacy policy or our terms of use for our website.
PAYMENTS
PAYPAL
We use PayPal as one of our selected payment service providers on our website. If you choose to purchase a product on our site and select PayPal as your payment method, we must share your details with PayPal .
https://www.paypal.com/es/webapps/mpp/ua/privacy-full
STRIPE
We process debit and credit card payments through Stripe, Inc , a global payment provider. If you choose to purchase a product on our site and select Stripe as your payment method, we must share your data with Stripe .
https://stripe.com/privacy
SOFORT KLARNA
We process electronic payments via Sofort GmbH , a part of Klarna Bank AB , the Klarna Group. If you choose to purchase a product on our site and select SOFORT as your payment method, we must share your data with Sofort GmbH .
https://www.sofort.com/integrationCenter-eng-DE/integration/datenschutz.html
ADVERTISING AND ANALYTICS
Google Adwords
Our website uses the online advertising service Google AdWords , a service provided by Google Inc. in the USA . If you reach our website via a Google ad, Google AdWords places a cookie in your browser, which enables us to create statistics about the use of our website (for example, the number of registrations and/or first-time purchases made via a specific AdWords ad).
For more information about conversion tracking, including how to prevent Google from collecting data using the cookie it places, please see the following link:
http://services.google.com/sitestats/es.html
Our website uses the online advertising service Facebook Ads , a service provided by Facebook Ireland Ltd. and its conversion tracking features. If you reach our website via a Facebook ad, Facebook Ads places a cookie in your browser, which enables us to create statistics about the use of our website (for example, the number of registrations and/or first purchases made via a specific Facebook ad).
We may also display ads using a data file called "Custom Audiences" which you can select if you have visited our website. For more information about conversion tracking and how to prevent Facebook from collecting data through the cookie it places, please see this link:
https://www.facebook.com/help/336858938174917
GOOGLE ANALYTICS
Our website uses the online advertising service Google Analytics , provided by Google Inc. in the USA . If you reach our website via a Google ad, Google Analytics places a cookie in your browser, which enables us to create statistics about the use of our website (e.g. the number of registrations and/or first purchases made via a specific AdWords ad).
For more information about conversion tracking, including how to prevent Google from collecting data using the cookie it places, please see the following link:
http://services.google.com/sitestats/es.html
Our website uses the online advertising service Facebook Ads , provided by Facebook Ireland Ltd. and its conversion tracking features. If you reach our website via a Facebook ad, Facebook Ads places a cookie in your browser, which enables us to create statistics about the use of our website (e.g. the number of registrations and/or first purchases made via a specific Facebook ad).
We may also display ads using a data file called "Custom Audiences" which you can select if you have visited our website. For more information about conversion tracking and how to prevent Facebook from collecting data through the cookie it places, please see this link:
https://www.facebook.com/help/336858938174917
Google Analytics
Our business uses Google Analytics to help us understand how people use SARANGHAE so that we can improve it and provide relevant information to users. In order to do this, Google collects statistical and anonymized data about the use of our website and apps using Cookies and Usage Data.
Read the Google Analytics privacy policy.
FACEBOOK ADS CONVERSION TRACKING
Our business uses Facebook Ads Conversion Tracking to help us understand how people use SARANGHAE , improve it and provide relevant information to users. For this purpose, Facebook collects anonymized statistical data about the use of our website and apps using Cookies and Usage Data.
APPS AND MARKETING
The Shopify platform allows us to connect our stores with third-party applications to change the functionality of our store or add new features, improving the user experience.
COMMENTS ON THE CONTENT
Commenting services allow users to post comments on content on this website (e.g. product reviews). If a user provides an email address, it may be used to send notifications about new comments on that content. Users are responsible for the content of their own comments.
If a third-party comment service is installed, it may still collect web traffic data for the pages where the service is installed, even if users do not interact with it. If a comment is left on the page, the user's name and email are required. SARANGHAE uses a third-party review application called Yotpo or Judge.me .
https://www.yotpo.com/privacy-policy/
https://judge.me/privacy
AVAILABILITY NOTIFICATIONS
If an item is not available, you can enter your email address in the corresponding field on the product page to receive a notification when it is back in stock. Data collected: Email address. SARANGHAE uses a third-party application: http://www.shopapps.in/
CHAT AND INSTANT MESSAGES
We use the third-party app CHATRA to allow you to chat with us during our presence or send us messages. To do so, you will need to leave your email address and name so that we can contact you. When you use the chat, the following data will be collected: email address and name (if you fill out the form), registration date and other data according to their privacy policy.
https://chatra.io/privacy-policy/
ADD TO WISH LIST
If you add an item to your wishlist and it is linked to your SARANGHAE account, it will be saved and the information will be shared with the third-party application: https://swym.it/ . If it is not linked to your account, only the registration date will be transmitted.
https://swym.it/privacy/
NEWSLETTER SUBSCRIPTION
By subscribing to our mailing list or newsletter, your email address will be added to our contact list in order to receive commercial or advertising messages about SARANGHAE . Your email address may also be added to this list if you register on our website or after making a purchase. Personal Data collected: Email address, First Name, Last Name and Usage Data. SARANGHAE uses a third party email automation platform called Klavyio .
https://www.klaviyo.com/privacy
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement other generally accepted industry standards.
SECTION 7 – CONSENT AND AGE OF CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or manage a return, we assume that you consent to the collection of this information and its use for this specific purpose only.
If we ask for your personal data for a secondary purpose, like marketing, we will either ask you for your explicit consent, or provide you with the opportunity to say no.
By using this website, you represent that you are at least the minimum legal age in your place of residence or that you have given your consent to allow any minor dependents in your household to use this website. We do not knowingly collect data from persons who have not reached the minimum legal age to use our website.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. We encourage you to review it regularly. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes to this policy, we will notify you so that you are aware of what information we collect, how we use it, and under what circumstances we use and/or disclose it.
If our business is acquired or merged with another company, your data may be transferred to the new owners so that we may continue to sell products through our site.
SECTION 9 – YOUR RIGHTS
Our goal is to provide you with clear and easy choices about your information. If you have a SARANGHAE account, you can edit your profile information at any time. You can also close your account at any time, and you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.
SECTION 10 - QUESTIONS AND CONTACT
If you would like to: access, correct, amend or delete your personal information, register a complaint, or simply want more information, contact our Privacy Officer at info@saranghae.es .
Entry into force: January 26, 2025
Barcelona, Spain